Your Questions, Answered

  •  Shop with Sarah (SWS) is a personal shopper that helps you purchase beauty products from the US, UK, Europe and other countries that may not be easily available in Malaysia.

  •  Yes! We only purchase from authorised retailers, official brand websites and trusted stores. All items are 100% authentic.

  • Yes! You can contact SWS with the product name, shade/size and link, and we’ll check if we can purchase it for you.

  • Yes! We ship nationwide within Malaysia.

  • Standard Shipping

    Semenanjung Malaysia RM10 and Sabah Sarawak is RM20.

    We do offer express shipping as well.

  • standard shipping: 5 to 7 business days

    express shipping: 1 to 5 business days

  •  Please contact us within 48 hours of receiving your parcel with clear photos/videos of the item and packaging. We’ll assist you from there.

  • Return and exchange are acceptable if items are delivered wrongly or damaged.

    For returns kindly contact us on telegram for assistance.